Şartlar ve koşullar
Snap Matrix · Terms & Conditions · v1.0 · effective 29 July 2026
| Field | Value |
| Operator | Trexadoc OÜ |
| Şirket numarası | 17367549 |
| Registered office | Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 20, 10141, Estonia |
| Trading name / brand | Snap Matrix |
| Web sitesi | https://snap-matrix.com |
| Contact email | info@snap-matrix.com |
| Support / complaints | info@snap-matrix.com |
| Governing law | Laws of the Republic of Estonia |
| Document version | v1.0 |
| Effective date | 29 July 2026 |
| Important: Purchases provide a limited right to use Snap Matrix, token balances and generated digital content. Tokens are not money, electronic money, cryptocurrency or stored value; they cannot be redeemed, transferred or cashed out. Nothing in these Terms limits rights that applicable consumer law makes mandatory. |
Contents
1. Bu Şartlar Hakkında
2. Tanımlar
3. Eligibility and account use
4. Scope of licence and permitted use
5. Tokens, generated images and digital content
6. Purchases, billing and taxes
7. Delivery of digital content
8. No redemption, resale or cash-out
9. User conduct and prohibited activity
10. User prompts, uploads and submissions
11. Intellectual property
12. Artificial intelligence outputs and content risks
13. Updates, maintenance and changes to the Service
14. Suspension, restriction and termination
15. Consumer rights and statutory protections
16. Refunds and billing disputes
17. Disclaimers and service availability
18. Limitation of liability
19. Indemnity
20. Privacy, cookies and data handling
21. Complaints and support
22. Governing law and dispute resolution
23. Changes to these Terms
24. Contact
25. Schedule 1 – Practical service rules
1. Bu Şartlar Hakkında
1.1 These Terms form a binding contract between you and Trexadoc OÜ for access to snap-matrix.com, the image-generation interface, digital photo content, one-off token packs and related account features. By creating an account, purchasing a pack or using the Service, you accept these Terms and the policies expressly incorporated into them.
1.2 The Service is supplied under the Snap Matrix trading name. References to “we”, “us” and “our” mean Trexadoc OÜ; references to “you” mean the individual using the Service or, where permitted, the organisation on whose behalf that individual acts.
1.3 These Terms apply to one-off purchases only. Snap Matrix does not offer an automatically renewing subscription under this version of the Service. A separate written agreement will govern any enterprise, agency or integration arrangement expressly agreed with us.
1.4 The Refund Policy, Payment Policy, Cancellation Policy, Digital Product Fulfilment Policy, Privacy Policy, Cookie Policy and Acceptable Use Policy supplement these Terms. If two documents address the same issue, the more specific policy governs that issue while these Terms continue to govern the overall relationship.
2. Tanımlar
2.1 “Account” means the personal profile through which you sign in, maintain a token balance, submit prompts or source material, review generated results and access purchase records. “Service” means the website, generation module, account tools, support functions and associated digital delivery systems.
2.2 “Token” means a contractual unit used solely to request eligible image-generation operations or obtain designated digital content within the Service. A “Token Pack” is a fixed quantity of Tokens purchased in a single non-recurring transaction.
2.3 “Generated Content” means images or other digital results produced by the Service in response to prompts, settings or source material. “User Content” means prompts, uploaded images, text, references, feedback and other material supplied by you.
2.4 “Order” means a completed request to buy a Token Pack or specified digital content. “Payment Provider” means the regulated third party that processes the payment method displayed at checkout. “Business Day” means a day other than Saturday, Sunday or an Estonian public holiday.
3. Eligibility and account use
3.1 You must be at least 18 years old and legally capable of entering into a contract. The Service is not directed to children. By registering, you confirm that you satisfy the age requirement and that any payment instrument is used with the cardholder’s or account holder’s authority.
3.2 You must provide accurate registration and billing information, keep it current, and maintain the confidentiality of credentials, authentication links and devices. You are responsible for activity performed through your Account until you notify us of suspected compromise and take the security steps we reasonably request.
3.3 Each individual should maintain one Account unless we approve additional Accounts for a legitimate operational reason. You may not sell, lease, transfer, share or allow another person to control your Account, Token balance, purchase history or access rights.
3.4 We may require identity, age, payment or fraud-prevention checks before enabling features or releasing an Order. Failure to complete a proportionate check may result in a pending transaction, restricted functionality or cancellation and refund of the affected Order.
4. Scope of licence and permitted use
4.1 Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Service for lawful personal or internal business purposes. The licence does not transfer ownership of the platform, software, models, interfaces or underlying technology.
4.2 You may use eligible Generated Content in personal or commercial projects unless a product page states a narrower licence. Your use must respect third-party rights, applicable law, platform restrictions and any disclosure or labelling duties that apply to synthetic or altered media.
4.3 You may download Generated Content made available in your Account and keep permitted copies after your Account closes, subject to intellectual-property rights, privacy rights and restrictions that survive termination. Token balances and access to the generation module do not survive closure.
4.4 You may not copy the Service itself, extract model weights or datasets, reverse engineer protected components, bypass access controls, create a competing service from systematic outputs, or use automated means at a volume that degrades availability or avoids stated limits.
5. Tokens, generated images and digital content
5.1 Tokens are a metering mechanism for digital operations. They represent a limited contractual entitlement to request supported functions and are not currency, electronic money, cryptocurrency, a deposit, a security, a claim against reserves or a payment instrument.
5.2 The number of Tokens required for a generation may vary by resolution, model, processing mode, quantity or other feature shown before submission. A Token is treated as used when the generation request is accepted for processing, except where the system records a qualifying technical failure and automatically restores the charge.
5.3 Token Packs are purchased for use within the Account to which they are credited. Tokens have no cash value, do not earn interest, cannot be transferred between users and may not be exchanged outside Snap Matrix. Promotional Tokens may have separate expiry or eligibility conditions stated when issued.
5.4 Generated Content is digital content supplied on demand. Results may vary even when prompts are similar, and the Service does not promise that a particular artistic concept, likeness, composition, level of realism or business objective will be achieved.
6. Purchases, billing and taxes
6.1 Prices are displayed in EUR unless the checkout expressly offers another billing currency. The total payable amount, including applicable value added tax or other mandatory charges, is shown before you submit the Order. You are responsible for checking the total and the selected Token Pack.
6.2 By placing an Order, you authorise the Payment Provider to charge the selected method for the displayed total. The statement descriptor is expected to appear as “SNAP MATRIX” or a recognisable shortened form permitted by the Payment Provider.
6.3 An Order is accepted when payment is successfully authorised and we issue an on-screen or email confirmation, or when the Token Pack is credited to your Account, whichever occurs first. A pending authorisation is not acceptance and may expire or be reversed by the issuer.
6.4 We may correct an obvious pricing or configuration error before fulfilment. If payment has already been captured, we will either honour the Order where reasonable or cancel it and return the captured amount to the original payment method without charging an administrative fee.
7. Delivery of digital content
7.1 A Token Pack is fulfilled when the purchased quantity is recorded as available in your Account. Purchased photo content is fulfilled when the file, download control or access link is made available. Generated Content is fulfilled when the completed result becomes viewable or downloadable in the Account.
7.2 Fulfilment is normally immediate after successful payment. Security screening, processor confirmation, elevated traffic or manual review may delay crediting for up to 24 hours. Generation time depends on the selected operation, queue conditions and technical complexity.
7.3 No physical goods are shipped. Delivery addresses are not required for fulfilment, although limited billing location information may be collected for tax, payment authentication or fraud prevention.
7.4 You should notify support promptly if a confirmed Order is not visible. We may ask for the Order number, Account email, transaction time, device details and screenshots so that we can distinguish non-delivery from a display, caching, synchronisation or payment-authorisation issue.
8. No redemption, resale or cash-out
8.1 Tokens and unused generation capacity cannot be redeemed for money or another asset. We do not operate a wallet, exchange, marketplace, peer-to-peer transfer service or cash-out facility, and no user acquires a creditor claim merely by holding a Token balance.
8.2 You must not advertise, sell, barter, gift or broker Tokens or Account access. Any attempted transfer is void and may lead to reversal, restriction or closure where necessary to protect users, payment integrity and the Service.
8.3 You may sell or license a finished creative work incorporating Generated Content only where your use complies with these Terms and third-party rights. That permission does not extend to selling Tokens, access credentials, generation capacity or a cloned version of the Service.
8.4 On an approved refund, the corresponding Tokens and affected entitlements may be removed or disabled. On Account closure, unused Tokens are extinguished except to the extent a refund or other remedy is required by mandatory law.
9. User conduct and prohibited activity
9.1 You must use the Service lawfully, honestly and in accordance with the Acceptable Use Policy. You may not generate, upload, request, distribute or facilitate material that is illegal, exploitative, deceptive, infringing, abusive, discriminatory, threatening or designed to cause material harm.
9.2 Prohibited activity includes sexual content involving minors, non-consensual intimate imagery, unlawful biometric or identity misuse, deceptive impersonation, malicious deepfakes, fraud documents, harassment campaigns, extremist propaganda, instructions for serious wrongdoing and content that violates sanctions or export restrictions.
9.3 You must not test stolen payment instruments, submit chargebacks as a means of keeping delivered digital value without paying, manipulate promotions, create multiple Accounts to evade controls, or interfere with fraud, age, consent or content-safety measures.
9.4 We may use automated and human moderation to identify risk. A moderation outcome is not a legal determination, and the absence of a block does not mean that content is lawful, non-infringing or suitable for your intended use.
| Use type | Permitted when | Not permitted |
| Personal creative work | Lawful, non-deceptive and rights-respecting | Harassment, unlawful intimate imagery or child exploitation |
| Commercial design | Rights clearance and required AI disclosure completed | Passing output off as verified fact or a protected brand endorsement |
| Portrait generation | Subject consent or another valid legal basis exists | Deceptive impersonation, identity fraud or non-consensual sexualisation |
| Automation | Documented integration or ordinary user workflow within limits | Scraping, rate-limit evasion, credential sharing or denial-of-service activity |
10. User prompts, uploads and submissions
10.1 You retain rights you lawfully hold in User Content. You grant us and our contracted technology providers a worldwide, non-exclusive licence to host, reproduce, transform, transmit and process User Content only as reasonably necessary to operate, secure, support and improve the requested Service functions.
10.2 You confirm that you have the rights, permissions and lawful basis needed to upload and process User Content, including images of identifiable individuals, protected artwork, brands, confidential material and personal data. A person’s public visibility does not remove privacy, publicity or personality rights.
10.3 Do not upload special-category, highly confidential or regulated information unless the Service expressly supports that use and you have a lawful basis. The standard consumer Service is not designed for medical records, government secrets, payment-card numbers, authentication secrets or legally privileged files.
10.4 Feedback may be used without restriction to improve product design and support processes, provided we do not publicly identify you without permission. A support submission does not transfer ownership of your separate creative material.
11. Intellectual property
11.1 Trexadoc OÜ and its licensors own the Service, software, interfaces, workflows, branding, documentation, model integrations and all related intellectual-property rights, except for User Content and third-party materials. No rights are granted except those expressly stated.
11.2 Artificial-intelligence output may not qualify for copyright protection in every jurisdiction and may resemble material produced for others. We do not promise that Generated Content is unique, registrable, exclusive or free from third-party claims.
11.3 You are responsible for clearance before commercial publication, advertising, merchandising or other high-impact use. Clearance may include checking trademarks, copyrighted characters, designs, publicity rights, privacy rights, sector advertising rules and contractual restrictions.
11.4 If you believe content available through the Service infringes your rights, send a detailed notice to support identifying the work, the disputed material, the basis of the claim, your contact details and a good-faith statement. We may remove or restrict material while assessing the notice.
12. Artificial intelligence outputs and content risks
12.1 Generated Content is produced probabilistically and may contain errors, visual artefacts, unintended similarities, inaccurate text, distorted features or biased associations. You must review each result before relying on it, especially for public, commercial, political, financial, legal, safety-critical or reputation-sensitive uses.
12.2 The Service is a creative tool, not a source of verified facts or professional advice. Do not treat an image as proof that an event occurred, a person acted in a particular way, a product has a stated property or a document is authentic.
12.3 Where law, contract or platform rules require disclosure that content is synthetic, altered or AI-generated, you must provide that disclosure clearly. You must not remove provenance information in order to deceive users or evade a platform’s policies.
12.4 We may change models, safety filters, resolutions, style options and generation parameters. Such changes may alter output characteristics and do not entitle you to an identical result from a later generation request.
13. Updates, maintenance and changes to the Service
13.1 We may deploy patches, model updates, security controls and interface changes to maintain quality, comply with law, address abuse or introduce features. Temporary interruptions may occur during maintenance, incident response or third-party infrastructure changes.
13.2 For continuing digital services, material changes that negatively affect access will be communicated where required by law. We will not impose an additional charge on an existing Token Pack merely because the Service is updated.
13.3 Feature availability may differ by country, device, account status or risk profile. We may retire a model or format where continued operation is unsafe, unlawful, technically unsupported or commercially impracticable.
13.4 Where retirement materially prevents use of paid, unexpired entitlements, we will provide a reasonable alternative, restore equivalent value, or offer the remedy required by applicable consumer law.
14. Suspension, restriction and termination
14.1 We may restrict generations, place an Order under review, suspend access or close an Account where reasonably necessary for security, fraud prevention, payment integrity, legal compliance, rights protection, repeated policy breach or protection of other users and infrastructure.
14.2 Where the issue can be remedied, we may give notice and an opportunity to correct it. Immediate action may be taken for serious illegality, child-safety risk, credential compromise, stolen payment methods, sanctions exposure, malicious technical activity or conduct likely to cause significant harm.
14.3 A restriction may be limited to a feature, content category, payment method or generation rate. We will use proportionate measures and may ask for information required to assess restoration.
14.4 Closure ends the licence to access the Service and extinguishes unused Tokens, subject to mandatory remedies and the Refund Policy. Provisions on payment obligations, intellectual property, liability, disputes and lawful retention survive where their nature requires.
15. Consumer rights and statutory protections
15.1 If you are a consumer, the digital content and digital service must conform to the contract and applicable law. Remedies may include bringing the Service into conformity, repeat performance, restoration of Tokens, price reduction, termination or reimbursement, depending on the circumstances.
15.2 Consumers generally have a 14-day right to withdraw from a distance contract. For digital content supplied immediately, that right may be lost only where the consumer gives prior express consent to immediate supply, acknowledges the resulting loss of the withdrawal right and receives the required confirmation.
15.3 A checkout request for immediate supply does not remove rights relating to non-delivery, lack of conformity, unauthorised payment, misleading information or other rights that cannot lawfully be excluded.
15.4 Nothing in these Terms limits rights available under the Estonian Law of Obligations Act, applicable European Union consumer law, or mandatory law in the consumer’s country of residence where that law applies regardless of the chosen governing law.
16. Refunds and billing disputes
16.1 Refund requests should normally be submitted within 14 calendar days of purchase so that logs and payment information can be assessed promptly. This operational period does not shorten mandatory limitation periods or rights concerning defects, non-delivery or unauthorised transactions.
16.2 The Refund Policy explains qualifying events, evidence, service standards and outcomes. As a general rule, delivered and used Tokens are not refundable merely because a user changes their mind, dislikes a subjective result or no longer needs the Service.
16.3 Where a refund is approved, we return the amount to the original payment method unless the consumer expressly agrees to another lawful method. Related Tokens, downloads or entitlements may be reversed to prevent duplicate value.
16.4 Contact support before initiating a chargeback where the issue can reasonably be resolved directly. This request does not waive card-scheme rights. We may provide fulfilment logs, authentication data and correspondence to the Payment Provider or issuer in response to a dispute.
17. Disclaimers and service availability
17.1 The Service is provided with reasonable care and skill and subject to statutory conformity requirements. We do not promise uninterrupted availability, error-free generation, perpetual storage, universal compatibility or that every prompt will be accepted or produce a usable result.
17.2 Results depend on prompts, source material, model behaviour and technical conditions. Subjective dissatisfaction with style, composition or resemblance is not by itself evidence of non-conformity where the requested generation was delivered and the advertised function operated.
17.3 Third-party links, payment systems and model infrastructure are controlled by their respective providers. We are responsible for our own obligations but cannot guarantee the independent availability or policies of an external service.
17.4 Nothing in this section excludes an express commitment on a product page, an obligation imposed by consumer law, or liability that cannot legally be disclaimed.
18. Limitation of liability
18.1 We do not exclude or limit liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of mandatory consumer rights, or any liability that applicable law does not permit us to exclude or limit.
18.2 For consumers, liability is determined under applicable law and these Terms do not remove remedies for foreseeable loss caused by our breach. We are not responsible for loss caused by your unlawful use, failure to secure credentials, unauthorised publication or disregard of a clear warning.
18.3 For business users, and to the maximum extent permitted by law, neither party is liable for indirect or consequential loss, lost profit, lost opportunity, loss of goodwill or loss of data not caused by a failure to apply reasonable security measures.
18.4 For business users, our aggregate contractual liability arising from an affected Order is limited to the greater of the amount paid for that Order and EUR 100, except where a higher amount is required by law or the loss results from conduct that cannot lawfully be limited.
19. Indemnity
19.1 If you use the Service for business purposes, you will compensate Trexadoc OÜ for reasonable losses, third-party claims and professional costs arising from your unlawful User Content, infringement of third-party rights, deceptive publication or material breach of the Acceptable Use Policy.
19.2 This obligation does not apply to the extent a claim results from our own breach, negligence or unauthorised modification of your content. We will notify you of a material claim and allow reasonable participation in the defence, subject to our duty to protect users and comply with law.
19.3 Consumers are not required to indemnify us beyond responsibility that applicable law would ordinarily impose. Nothing in this section shifts our statutory obligations to a consumer.
20. Privacy, cookies and data handling
20.1 The Privacy Policy explains how Trexadoc OÜ processes account, payment, device, usage, support, prompt, upload and generated-content data, including the lawful bases, retention periods, recipients, transfer safeguards and user rights.
20.2 The Cookie Policy explains essential technologies and, where enabled with consent, preference, analytics and marketing technologies. Non-essential technologies are not activated before the consent required by applicable law.
20.3 Payment-card details are submitted to the Payment Provider through the checkout flow. We receive transaction references, status and limited fraud or billing information needed to fulfil the Order and maintain accounting records rather than full card credentials.
20.4 You may request access, correction, deletion, restriction, portability or objection where the General Data Protection Regulation provides those rights. Account closure and data deletion are distinct processes because some transaction, security and legal records must be retained.
21. Complaints and support
21.1 Contact info@snap-matrix.com with the Account email, Order number, date, amount, description of the issue and the outcome requested. Do not send full card numbers, passwords or authentication codes.
21.2 We aim to acknowledge payment, delivery and refund complaints within two Business Days and provide a substantive response within ten Business Days. Complex fraud, rights or processor matters may take longer, in which case we will explain the status and next step.
21.3 A consumer should first give us a reasonable opportunity to resolve the complaint. If the matter remains unresolved, eligible consumers may use the Estonian Consumer Disputes Committee or another competent alternative dispute resolution body.
21.4 Privacy complaints may also be submitted to the Estonian Data Protection Inspectorate or the supervisory authority in the user’s habitual residence, without prejudice to court remedies.
22. Governing law and dispute resolution
22.1 These Terms and non-contractual obligations connected with them are governed by the laws of the Republic of Estonia. The choice of Estonian law does not deprive a consumer of mandatory protection available under the law of the country in which the consumer habitually resides.
22.2 A business dispute is subject to the courts of Estonia, with Harju County Court as the agreed court of first instance where procedural law permits. A consumer may bring proceedings in any court that has jurisdiction under mandatory consumer rules.
22.3 Before filing proceedings, each party should send a concise written notice describing the dispute, supporting facts and requested remedy, and allow at least 14 days for a response unless urgent relief is reasonably necessary.
22.4 The former European Union Online Dispute Resolution platform has been discontinued and is not used as a complaints channel. This does not affect access to national consumer dispute bodies or courts.
23. Changes to these Terms
23.1 We may update these Terms for legal, security, technical, operational or product reasons. The effective date and version number identify the applicable text.
23.2 Changes apply prospectively. A material change affecting an existing Account or unspent paid Tokens will be notified through the Service or by email within a reasonable period where required by law.
23.3 If a material change is not necessary for legal or security reasons and substantially disadvantages an ongoing paid entitlement, you may stop using the Service and request the remedy available under the Cancellation Policy and applicable law.
23.4 Continuing to use the Service after an effective date signifies acceptance where that mechanism is lawful. We will seek express acceptance where law or the nature of the change requires it.
24. Contact
24.1 Trexadoc OÜ operates Snap Matrix from Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 20, 10141, Estonia. The company is registered in Estonia under number 17367549.
24.2 General support, complaints, privacy requests and legal notices may be sent to info@snap-matrix.com. Use a clear subject line and include enough information to identify the Account or Order without disclosing unnecessary sensitive data.
24.3 Notices sent by email are treated as received when capable of being retrieved from the recipient’s mail system, unless the sender receives a delivery failure. We may verify identity before acting on a request that affects an Account, payment or personal data.
25. Schedule 1 – Practical service rules
25.1 Before buying a Token Pack, confirm that you are signed in to the correct Account, the pack size and total price are correct, the billing currency is acceptable, and the payment method is authorised. Keep the confirmation email until the balance appears.
25.2 Before generating an image, remove confidential information that is not needed, confirm rights to any uploaded image, use a prompt that does not request prohibited content, and review the displayed Token cost. A submitted generation may consume Tokens once processing starts.
25.3 Before publishing Generated Content, inspect for artefacts, inaccurate text, unwanted likenesses and third-party rights. Add synthetic-media disclosure where required and do not present a generated scene as documentary evidence.
25.4 If Tokens are missing after payment, refresh the Account, sign out and back in, verify the payment status and wait for any displayed review period. If the balance is still absent, contact support with the Order number rather than repeating the purchase.
25.5 If an Account may be compromised, change credentials, secure the email account, stop generating or purchasing, and contact support immediately. Do not use a chargeback to solve a credential issue while the merchant is actively investigating.
25.6 If you want to close the Account, download permitted Generated Content first and follow the Cancellation Policy. Closure removes access and extinguishes unused Tokens except where mandatory law requires a refund or other remedy.
Snap Matrix · Terms & Conditions · v1.0 · effective 29 July 2026. This version applies from the effective date and supersedes earlier versions for future use.